Support

One person reads these. Slow, but never a template.

Email lattice@synccy.com. That is the whole support system, and it is honest about its size: there is no ticket queue, no business-hours promise and no first-line agent.

Things worth checking first

The questions page — including why there is no download yet.
What Lattice does not claim — five things, listed plainly.
Leaving the waitlist — no need to email for that.

What helps

If you are writing about something on this site, the URL. If you are writing about an idea for the app, the problem you are trying to solve rather than the feature you imagined — the second is easier to answer well.

There is no ticket form on this page on purpose. The support service that would receive one does not currently run, so a form here would accept your message and drop it. An address that works is better than a button that does not.